Contact us

Existing customers

If you have a billing enquiry or need some technical help logging in or ordering an eVoucher, please contact us by:

  • calling Freefone 0800 022 33 22* (billing enquiries 9.00am-5.30pm UK time weekdays, excluding UK bank and public holidays; technical support 24/7) or +44 132 556 0841 from outside the UK**
  • email

Please remember: when you call or email, please give us your BT Openzone account number.

New customers

For enquiries or help with ordering any of our subscription products, please contact us by:

  • calling Freefone 0800 169 1397* (8.00am-6.00pm UK time weekdays, excluding UK bank and public holidays) or +44 1793 590 221 from outside the UK**
  • email

Thank you.

* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.
** International number is charged at your telephone provider's international call rates.