Use of Personal Information

Credit Reference Agencies

In considering your application, we may search your record at credit reference agencies and may use credit information supplied about you and others with whom you are or have been associated financially, to assess your application for BT Openzone Service. The agencies will record such details, whether or not this application becomes successful.

Fraud and Money laundering Prevention

It is important that you give us accurate information. We may check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this information and with the fraud prevention agencies. We and other organisations may use and search this information to: help make decisions for you and members of your household on credit and credit-related services, motor, household, credit, life and other insurance proposals and insurance claims; trace debtors, recover debts, prevent fraud and manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give other satisfactory proof of your identity.

If you want to receive details of the fraud prevention agencies or credit reference agencies we work with, you can contact us by writing to:

The BT Openzone Billing Manager
Joanne Millard
pp 5WW6
Telecom House
Church Street
Wolverhampton
West Midlands WV2 4BA

Or via email to Joanne.millard@bt.com